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Reservation

Reservation

Policy

  • The remaining balance of your total room cost including taxes is due on check in at the hotel. Azul Ocean Club accepts cash (Costa Rican Colones and US Dollars), and credit card (Visa, Master Card and American Express).
  • Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at info@azuloceanclub.com if you have any questions or require any changes.

  • Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.
  • If you fail to show up before 06:00 pm of the first day of your booking, or check in day, the whole booking will be cancelled, and “no show” charges will apply.
  • Pets are not permitted at Azul Ocean Club.

Payment policy for the peak season

Christmas, New Year, Holy Week, Costa Rican holidays and other dates decided by the hotel.

  • A 100% deposit of the total room cost including taxes is required to secure your reservation.
  • We require a three-night minimum booking for holiday reservations during the Christmas and New Year’s holiday period (December 22 – January 2) and a three-night minimum booking during the Easter holiday period.
  • You may pay your hotel room balance via credit card or bank wire transfer prior to your arrival. Please contact us at info@ azuloceanclub.com if you would like us to send you bank account details and wire transfer instructions. Payments must be received no less than one month prior to your arrival date. Please ensure you confirm your payment with us via email.
Dollar Account: 918812454 “Cuenta Cliente”: 10200009188124477
SWIFT: bsnjcrsj

The cancelation policy for the Azul Ocean Club is as follows:

  1. All services must be paid immediately after made. If you must cancel your trip or any particular booking or activity (hotels, tours and/or transportation), for any reason, please bear in mind that all cancelations must be received in writing (via e-mail).
  2. There are no refunds for early check outs and “no shows”. If the number of guests on your reservation is reduced once the reservation is paid it is up to the hotel to determine applicable refunds or penalties.
  3. Cancellation policies can vary seasonally or depending on the hotel or room type. You can review the specific policy for the hotel you selected during the reservation process.
  4. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
  5. Any changes to your reservation must be received no less than 30 days prior to your original arrival date via email, and changes are subject to availability. If there is no availability, a credit will be issued. There are no refunds or credits issued for reservation changes within 30 days of the arrival date that reduce the number of nights stayed.
  6. There are no refunds or credits issued due to bad weather.
  7. All credits issued are valid for one year from the original cancellation date. A credit can only be used for Hotel Room Reservations at Azul Ocean Club and cannot be used for hotel services. A credit can be transferred to another person provided we have written authorization from you.
  8. To cancel, Complete name of the traveler and confirmation code (which you received via email).
  9. If you prefer, email your cancelation request to info@azuloceanclub.com with the above mentioned information and the reason for the cancelation.
  10. Your request will be processed and if it complies with the cancelation policies for the reserved service we will refund the corresponding amount to your credit card. No proporcionamos reembolsos por transferencia bancaria al momento.
  11. If forced to cancel total or partial bookings, we will inform guests 7 days in advance of arrival date. At your request, we can recommend another hotel, close by and with similar facilities and rates.

Cancelation policy for the peak season

Christmas, New Year, Holy Week, summer, Costa Rican holidays and other dates decided by the hotel.

  • Reservations cancelled thirty (30) days or more prior to the date of arrival are free of charge charge.
  • Reservations cancelled fifteen (15) to twenty-nine (29) days prior to the date of arrival will incur a 50% charge.
  • Reservations cancelled less than fifteen (15) days prior to the date of arrival will incur a 100% charge.
  • If the room you are booking is labeled as non refundable, non cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.

Azul Ocean Club its employees shall not liable for any damages caused mentally or physically as a result of, or in connection with:

  1. Any delays or cancellations.
  2. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler's responsibility.
  3. Monetary crises, economic changes, electrical and internet outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier's reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.
  4. Absence of travel documents, visas, passports, health certificates where required.
  5. Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked.
  6. We ask that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs. We recommend your travel insurance will cover you for airline flight and accommodation cancellation. We also recommend you are covered for accident, illness, medical evacuation and theft.